jiliapp Privacy Policy – How We Handle Your Personal Data

When you register and use the jiliapp platform, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for age and identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos. When you use our platform, we automatically gather technical data including your device type, operating system, browser, IP address, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in promotions. All information collected is limited to what is genuinely necessary for the purposes described in this Privacy Policy.

The personal information we collect is used primarily to create and manage your jiliapp account, verify your identity in line with Philippine regulatory requirements, and process your financial transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies. Your gameplay and transaction data allows us to monitor for fraud, money laundering, and other prohibited activities, helping to keep the platform safe for all players. We may use aggregated, anonymised data to analyse platform performance, understand player behaviour, and improve our games and features — this data cannot be used to identify you personally. If you have opted in to receive promotional communications, we may use your contact details to send you relevant offers; you can withdraw this consent at any time through your account settings. We do not use your personal data to make automated decisions that produce significant legal effects without human review, and we do not engage in profiling for purposes unrelated to platform safety and compliance.

We do not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification providers, and cloud hosting services — all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally obliged to do so. If jiliapp undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We may also share data with our licensed game providers to the extent necessary to deliver the games you play, but only the minimum information required for that purpose. Any third party that receives your data is bound by strict confidentiality obligations and is not permitted to use it for any purpose beyond what is strictly necessary.

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with regulatory requirements. Technical logs and session data are retained for shorter periods, generally between 90 days and 12 months, depending on the type of data and its purpose. When your data is no longer required for any legal or operational purpose, we securely delete or anonymise it so that it can no longer be linked to you. If you request deletion of your account, we will action this promptly while retaining only the records we are legally required to keep. You may contact our support team at any time to ask about the specific retention periods that apply to your personal data.

As a player based in the Philippines, you have a number of rights in relation to the personal data we hold about you, and we are committed to making it straightforward for you to exercise them. You have the right to request access to the personal information we hold about you, and we will provide a copy within a reasonable timeframe upon receipt of a valid request. You may ask us to correct any inaccurate or incomplete information in your account at any time, and we will update our records promptly. You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations. You may also object to certain types of processing, such as direct marketing, and withdraw any consent you have previously given without affecting the lawfulness of processing carried out before withdrawal. If you believe your data rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact our support team using the details available on the platform.

We take the security of your personal data seriously and apply a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the jiliapp platform is encrypted using industry-standard protocols, and sensitive information such as payment details is handled through certified secure payment gateways. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities as required by law, without undue delay. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential at all times.

The jiliapp platform uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and help us understand how players interact with our services. Essential cookies are required for the platform to operate and cannot be disabled; these include session cookies that keep you logged in and security cookies that help protect your account. We also use analytics cookies to collect anonymised information about how players navigate the platform, which helps us identify areas for improvement and optimise the user experience for Filipino players. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. For more detailed information about the specific cookies we use and how to manage them, please contact our support team.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance applicable in the Philippines. When we make material changes, we will notify registered players through a prominent notice on the platform or via the contact details associated with their account, giving you the opportunity to review the updated policy before continuing to use our services. The date at the top of this page will always reflect when the policy was last revised, and the most current version will always be available at this URL. Your continued use of the jiliapp platform after any changes have been posted constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options. We encourage you to review this policy periodically so that you remain informed about how we are protecting your personal information.